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Procedure of the Consumer Disputes Redressal Agencies:-
1. The
complaint is filed by the Complainant against any person for faults in goods
and commodities and/or deficiencies in services, with the necessary
information detailed out.
2. A notice/summons is sent to the opposite party/parties, to appear in the
Forum or Commission, as the case may be, on the stipulated day, date and
time. He is also required to furnish a reply to the complaint of the
complainant; a copy of which is send to him along with the summons. This
reply is to be made by the opposite party within 30days from the date of
receipt of the notice.
3. On receipt of the reply by the opposite party, the copy of it is given to
the complainant and he is asked to file Affidavit in Evidence,
4. Approximately, within 15 days from that date. This Affidavit is a reply
of the complainant to the opposite partys reply to complaint.
5. On the next date of hearing, the copy of the Affidavit in
Evidence is given to the opposite party, and he is told to file Affidavit
in reply.
6. On the next date of hearing, when the opposite party files the Affidavit
in reply, a date is fixed for final argument of both the parties.
7. After hearing the parties, on the next stipulated date, the case is kept
for Judgment and Order.
The appeal on the Orders of the lower Dispute Redressal Agencies i.e.
District Forums or State Commission is to be made to the higher Dispute
Redressal Agencies i.e. State Commission or National Commission,
respectively within a period of 30 days from the date of the Order.
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